Frequently Asked Questions

• We accept credit cards (Mastercard, Visa), Paypal and Direct Deposit.
• We use Paypal to process credit card payments.
• Paypal payments are subject to a 2.4% + a 30 cent transaction fee which is calculated for you at checkout.
• You do not need a Paypal account to use your credit card via the Paypal interface.

• Yes, we also accept direct deposit.
  
• Direct deposits must be made in full to our nominated bank account within 5 working days of your order being made (bank details for payment are made available during checkout). After this time your order will be cancelled.
• Please use your order number as a reference when making your deposit/transfer.
  

• We only ship within Australia.
• Orders are normally sent by Regular Post. Please allow a minimum of 2-3 days for delivery.
• You can also elect to have the item sent Express Post. Express Post deliveries to most destinations will be received 1-2 days after leaving our shop.
• Shipping is FREE for all orders valued at over $40 sent via normal post to anywhere in Australia. There is a small fee for having your order sent by Registered Post. Insurance can also be purchased as you go through checkout.
• A flat $7 is charged to post orders valued at under $40 sent via normal post to anywhere in Australia. There is a small fee for having your order sent by Registered Post. Insurance can also be purchased as you go through checkout.
• If your order is not insured, we cannot be held responsible for its loss or damage.
  

• Your order will be shipped within 1-2 days of confirmation of your payment or other form of payment.
• Delivery time depends on location and stock availability.
• Estimated delivery time for orders is 3-10 working days, but we cannot be responsible for delays in the postal service.
• We will always endeavour to have your items in stock but from time to time we may receive an order for a backordered item. In this case we will endeavour to get your order to you ASAP.
• You will be notified if there will be an extended delay.
• Occasionally some items may become unavailable or sold out in which case we will notify you immediately.
  

• If the item you ordered is not in stock, it should be available for delivery in 1-2 weeks.
• There are some cases where an item is on backorder from the manufacturer. These items can take 2-6 weeks to be delivered.
• We will do our best to give you an estimated delivery date based on the information we receive from the manufacturer.
• You may cancel a backorder anytime before it is shipped.
  

• Your order can be tracked if it is sent by Express Post or Registered Post.

• We will give you a full refund if you are not satisfied with the merchandise we sell you if you notify us within 10 days of your receipt of the merchandise.

• The item must be returned within 10 days of your receipt of the merchandise. Please include a note with the invoice with instructions as to what you would like done.
• Shipping costs are not refundable. If there is an exchange the customer will pay for shipping both ways.
• We are not responsible for lost or stolen returns. We strongly suggest insuring your return item or ship via a carrier with tracking capability.
  

• Sorry: we only ship within Australia.

• Yes. We guarantee that all personal customer information acquired is kept on our own private customer database and will not be shown, sold or given to any third party.

• Yes. Please call The Fashion School on (02) 6161 1194 anytime between 9am and 3pm Monday to Friday or email orders@fashion-school.com.au